By using the Artier website and/or initiating a purchase request for product(s) on the portal, you agree to be bound by the terms contained in this policy. If you do not agree to these terms, you are advised not to transact on artier.in.
We may update this policy from time to time, affecting the terms that govern returns, refunds, or cancellations of orders placed on artier.in. Please check the policy periodically to ensure you understand the terms and conditions applicable at the time of your transaction.
To place a return or exchange request, please email us at support@artier.in.
Returns, Exchanges & Replacements
- You may request a return, exchange, or replacement within 7 days of delivery.
- Email support@artier.in with your order details to start the process.
- Once approved, we will arrange a pick-up within 24-48 hours, or you may send the item back to our warehouse if pick-up service is unavailable.
- After a quality check, your request will be processed.
Refunds & Store Credit
- Refunds are issued as store credit, which can be used on future purchases.
- Store credit is valid for 6 months and redeemable at our online store.
- Shipping charges are non-refundable.
Eligibility for Returns & Exchanges
You may return or exchange an item if:
- It is damaged or defective.
- The shipping package is also damaged.
- It is in original condition with all tags and packaging intact.
- You wish to exchange it for another product of equal or higher value.
If purchased as a set, all items must be returned/exchanged together.
